Orders & payments
How do I know my order was received?
After checkout, you should receive an order confirmation. You can also review your order history from My Account.
What payment methods are available?
Available payment methods are shown securely at checkout. HomeGlo uses WooCommerce payment services and does not store full card details on the website.
Shipping
Where do you deliver?
HomeGlo is set up for Australian customers. Delivery availability and charges are shown at checkout based on the products in your order and destination.
How can I track my order?
When tracking is available, the shipping information will be provided after dispatch. You can also check your order from My Account.
Returns & product issues
Can I return a change-of-mind purchase?
Eligible unused items may be returned under our change-of-mind policy. Please read the Returns & Refunds page for the current conditions before sending anything back.
What if an item arrives faulty, damaged or not as described?
Contact us promptly with your order details and photographs where relevant. Your rights under the Australian Consumer Law are not excluded by our store policies.
Products
Will colours look exactly the same as they do on my screen?
We aim to represent products accurately, but screen settings, lighting and natural material variation can affect colour and texture. Check each product description and dimensions before ordering.