This Privacy Policy explains how HomeGlo handles personal information when you use homeglo.com.au, contact us or place an order.
Information we may collect
We may collect information such as your name, contact details, delivery and billing information, account details, order history, communications with us, device and browser information, and website usage data.
Why we collect information
We use personal information to process and deliver orders, provide customer support, operate and improve the website, prevent fraud and misuse, keep business and transaction records, comply with legal obligations and, where permitted, provide marketing communications.
Payments
Payments are processed through payment service providers integrated with WooCommerce. HomeGlo does not need to store your complete payment-card details on its own website in order to process standard card payments.
Cookies and analytics
The website may use cookies and similar technologies for essential store functions, preferences, analytics, security and performance. Analytics services may collect information about how visitors use the site so we can understand and improve the customer experience.
Service providers and disclosure
We may disclose relevant information to service providers that help us operate the store, including hosting, website, payment, delivery, analytics, communications and professional-service providers. Some providers may process information using infrastructure located outside Australia.
Access and correction
You may contact HomeGlo to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete, subject to applicable law.
Privacy questions and complaints
If you have a privacy question or believe your personal information has been mishandled, contact us through the Contact page. We will review the issue and respond as reasonably practicable.
Updates to this policy
We may update this policy when our services, providers or legal obligations change. The current version will be published on this page.