We want returns to be straightforward. This policy covers HomeGlo’s change-of-mind process and sits alongside the rights you may have under the Australian Consumer Law.
30-day change-of-mind returns
For eligible products, you may request a change-of-mind return within 30 days of delivery. The item should be unused, uninstalled, in resalable condition and returned with its original packaging and accessories. Some products may be excluded where hygiene, safety, customisation or other reasonable restrictions apply; any important exclusion should be identified on the relevant product page.
Unless the item is faulty, damaged, incorrectly supplied or otherwise covered by your legal rights, return shipping costs for a change-of-mind return are generally the customer’s responsibility.
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, is not as described or is not the item you ordered, contact HomeGlo promptly with your order number and supporting photographs where appropriate. We will assess the issue and provide the remedy required in the circumstances.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Depending on the issue, you may be entitled to a repair, replacement, refund or other remedy.
Refund timing
Approved refunds are returned using the original payment method where practicable. Processing time after approval can vary depending on the payment provider or financial institution.
Start a return
Please use the Contact page and include your order number, the item you want to return and the reason for the request.